Help and Support
Ticket Buyer Support
Help with purchasing tickets, accessing your tickets, and event information.
Event Host Support
Help with creating events, managing attendees, and payouts.
Frequently Asked Questions
Find answers to common questions about 254Connect.
Ticket Buyer Support
How do I access my tickets?
After purchase, you will receive an email with links to your tickets. Each ticket has a unique QR code for entry.
Can I get a refund?
Refund policies are set by event organizers. Please contact the event organizer directly for refund requests.
I did not receive my ticket email
Check your spam folder first. If you still cannot find it, contact us at support@254-connect.com with your order details.
Event Host Support
How do I create an event?
Sign up as an organizer, then click "Create Event" from your dashboard. Fill in the event details, add ticket types, and publish.
When do I receive payouts?
Payouts are processed after your event concludes. You can view payout status from your event dashboard.
How do I check in attendees?
Use the QR scanner in your event dashboard to scan attendee tickets at entry.
Frequently Asked Questions
What is 254Connect?
254Connect is a ticketing platform for Kenyan cultural events. We connect the diaspora through events while supporting community initiatives.
What payment methods do you accept?
We accept credit/debit cards and M-Pesa for Kenya-based events.
How does my ticket purchase support the community?
100% of 254Connect booking fee profits go to verified community initiatives in education, youth programs, and digital access.
Still need help?
Our support team is here to assist you.
Contact Support